Frequently Asked Questions (FAQs)

What materials are your women's leather bags made from?

Our women's leather bags are crafted from high-quality, top-grain or full-grain leather. We ensure that each bag is made from premium materials to offer durability, style, and sophistication.

 

How do I care for my leather bag?

Proper care and maintenance can help prolong the life of your leather bag. We recommend using a leather cleaner or conditioner specifically designed for the real leather products. Avoid exposing your bag to excessive moisture or direct sunlight, and store it in a cool, dry place when not in use.

 

Are your bags handmade?

Yes, our bags are meticulously handmade by skilled artisans who pay great attention to detail. Each bag goes through a rigorous quality control process to ensure it meets our standards of excellence.

 

What are the available delivery options and prices?

Delivery	Cost	Description
Standard Delivery (Australian)	10AUD flat fee. Free for orders 100AUD and over	Standard delivery will take 2 – 8 business days to arrive for customers in Metro areas. And 2 – 10 business days for customers in WA, NT and regional areas across the country.
Express Delivery (Australian)	15AUD flat fee.	Express delivery will take 1 – 4 business days to arrive for customers in Metro areas.
International Delivery	Free for orders over (you see at the checkout stage)	Standard delivery will take 6 – 10 business days  Express delivery will take 3 – 7 business days

 

 Do you offer international shipping?
Yes, at the checkout stage please choose international postage as and option. If your country is not listed please contact us info@leatherluxe.com.au

What is your return/exchange policy?
Please refer to our Returns and Exchanges page for detailed information on eligibility, process, and any applicable timelines.

Do you offer a warranty on your products?
Yes, we stand behind the quality of our products. We offer a warranty against defects in materials and workmanship. Please review our Warranty Policy for specific details on coverage and terms.

Can I personalize or customize my leather bag?
At LeatherLuxe, we currently do not offer personalized or custom-made options. However, we continually strive to expand our offerings to meet our customers' needs and preferences.

How can I contact your customer support?
If you have any questions, concerns, or need assistance, our dedicated customer support team is here to help. You can reach us by visiting our Contact Us page or sending an email to info@leatherluxe.com.au We aim to respond promptly and provide the best possible assistance.

Are your bags suitable for everyday use?
Absolutely! Our women's leather bags are designed to be both stylish and functional. They are crafted to withstand daily use, providing ample storage space and compartments to keep your essentials organized while adding a touch of elegance to your ensemble.

Can I find your products in physical retail stores?
Currently, LeatherLuxe products are exclusively available through our online store. This allows us to maintain direct control over the quality and authenticity of our products, ensuring a seamless shopping experience for our customers.

We hope these FAQs provide helpful information. If you have any further inquiries, please don't hesitate to reach out to our customer support team.